Returns, Exchange and Refunds Policy

Returns, Refunds and Exchange is the scheme provided by various sellers listed on Anant Enterprise website and mobile application (collectively, the "Platform"), in relation to specific products.

Returns, refund and exchange policy gives you an option to return or exchange items purchased on the Platform within the specified return/exchange period, as detailed on the product details page, subject to applicable terms and conditions set out under this Policy and/or such other policies as may be applicable from time to time.

Returns

At the time of purchasing any products listed on the Platform, you will be visiting the product description page which will set out whether the product is returnable or not.

Products explicitly identified as “non-returnable” on the product detail page cannot be returned, while products identified as “returnable” are eligible for return subject to the conditions specified in the product description page and this Policy.

Anant Enterprise may, at its discretion, not accept returns of any product for reasons including but not limited to:

• Products sold under offers, promotions or discounts.
• Products not returned in good condition.
• Violation of return guidelines.
• Fraudulent return requests.

Anant Enterprise shall not be liable or accountable for accepting returns where:

• The return process specified under this Policy has not been followed.
• The returned shipment contains wrong, extra or missing products.
• The user acts in bad faith or in a fraudulent manner.

Further, in the event of abuse of Platform policies including excessive returns, high claim percentages, refusal to accept shipments, suspicious activity, fraudulent behavior or abnormal return metrics, Anant Enterprise may refuse returns and related compensation requests at its sole discretion.

For products identified as non-returnable, exchange may be available subject to applicable policies.

Return Options

Certain products may have two return options available:

• Wrong/Defective Item Return Option
• All Issue Easy Return Option

If a product does not provide these options, the return option shown on the product detail page shall apply.

What is the All Issue Easy Return Option?

Subject to applicable policies, users may be eligible to return products for reasons beyond wrong or damaged products.

• Return eligible purchased products.
• Return products for reasons other than damage or incorrect delivery.
• Available only on selected products.

Wrong/Defect Item Return Option

If you choose the Wrong/Defect Item Return Option:

• The product must be eligible for return/exchange.
• The return must be due to supplier fault.
• The product received is defective, damaged, wrong or incomplete.

Cost of Return

Where the All Issue Easy Return option is applicable, eligible returns may be processed free of cost.

For Wrong/Defect Item Returns, returns may be processed free of cost where the fault lies with the supplier.

Supplier Fault Examples

• Wrong size delivered.
• Wrong color delivered.
• Completely different product received.
• Product received with stains.
• Broken product.
• Torn product.
• Incomplete product.
• Missing parts.
• Less quantity than ordered.

The quality and condition of the returned product may be verified before approving a free return.

Exchange

You can check whether a product is exchangeable or not after delivery from the My Orders section. If the product is eligible for exchange, you may request an exchange subject to applicable policies.

Eligibility for exchange depends on several factors including:

• Stock availability.
• Serviceability of the delivery address.
• Seller performance and ratings.
• Catalog quality standards.
• Other factors determined by Anant Enterprise.

Products will not be eligible for exchange if:

• The customer is no longer interested in the product.
• The exchange request is raised solely due to quality preference issues.

Anant Enterprise may refuse exchange requests where:

• The returned product is not the original delivered product.
• The prescribed exchange process has not been followed.
• The request is fraudulent or made in bad faith.
• There is abuse of platform policies.

Exchange requests must be raised within the exchange window specified on the product detail page.

If the replacement product costs more than the original product, the customer must pay the difference. If the replacement product costs less, the difference may be refunded.

If Anant Enterprise or the seller cannot fulfill an exchange request due to stock unavailability or operational reasons, the exchange request may be converted into a return request.

Once a product has been exchanged, further exchanges for the same order may not be permitted.

How to Return a Product?

1. Go to the My Orders section.
2. Select the eligible product.
3. Create a return request.
4. Follow the instructions shown on the Platform.
5. A Return ID will be generated.
6. Keep the product ready for pickup.
7. Use the original packaging whenever possible.
8. Ensure tags, accessories and warranty cards remain intact.
9. The pickup partner may perform a quality inspection.
10. Products failing quality inspection may not be accepted.
11. The pickup will generally be made from the delivery address.
12. Returned products may undergo another quality verification.

If the returned product passes verification, the refund process will be initiated. Otherwise, the product may be shipped back to the customer.

How to Exchange a Product?

1. Go to the My Orders section.
2. Select the eligible product.
3. Create an exchange request.
4. Follow the instructions displayed on the Platform.
5. An Exchange ID will be generated.
6. Keep the product ready for pickup.
7. Ensure original packaging and tags remain intact.
8. Keep warranty cards and accessories with the product.
9. The pickup partner may conduct a quality inspection.
10. The exchanged product may be delivered separately.

Products that fail quality checks may not be eligible for exchange.

Return & Replacement Policy for Smartphones

Device Issues (Manufacturing or Technical)

If a smartphone has manufacturing defects or technical issues, the issue shall be handled by the respective brand through its authorized service centers in accordance with the applicable warranty terms.

Dead On Arrival (DOA)

If a smartphone is received in a non-functional condition:

• A DOA Certificate from the authorized service center is required.
• An uninterrupted and clear unboxing video must be provided.
• Replacement requests will be processed only after verification.

Physical Damage on Delivery

If a smartphone is delivered with physical damage:

• Only replacement may be provided.
• A clear unboxing video showing the damage is mandatory.
• Without valid evidence, replacement requests may be rejected.

Additional Conditions

• All replacements are subject to verification.
• Replacement requests must generally be raised within 7 days of delivery.
• Original packaging, invoice and accessories should be retained.
• Smartphones are generally not eligible for return and refund.
• Only replacement options may be available as per policy.

Common Guidelines for Return and Exchange

Before initiating a return or exchange request, you must ensure that the product:

• Is in its original condition.
• Includes all original packaging, tags and accessories.
• Includes warranty cards, wherever applicable.
• Has not been damaged while in your possession.
• Has not been used, washed, altered or tampered with.
• Contains intact quality check seals and return tags.
• Is the same product that was originally delivered.
• Is returned or exchanged within the applicable return window.

The IMEI number, serial number, barcode, product name, image, brand and other identifying information may be verified before processing a return or exchange request.

Additional conditions specified on the product detail page may also apply.

Important Conditions

• Your address must be eligible for pickup services.
• Some products may not be eligible for pickup.
• Refunds are processed after successful return verification.
• Exchange products are provided after exchange approval.
• Electronic devices should be reset and personal data removed before return.
• Screen locks and passwords should be removed from electronic devices.
• Warranty cards, where applicable, must be provided.
• Returned or exchanged products generally cannot be returned or exchanged again.

Refund Policy

How Will I Receive My Refund?

• Refunds will be credited to the original payment source whenever possible.
• Applicable deductions may be made before processing refunds.
• Promotional discounts or offers may not be refunded.
• Refunds for prepaid orders will generally be sent to the original payment method.
• For Cash on Delivery orders, refunds may be credited to a bank account or wallet balance.
• Users are responsible for providing accurate bank account information.
• Anant Enterprise may request additional information to verify refund claims.

Refund Processing Time

Refund Method	Estimated Processing Time
Credit Card / Debit Card / Net Banking / UPI	3 - 7 Business Days
Cash On Delivery (Bank Transfer)	3 - 7 Business Days
Wallet / Store Balance	Up to 2 Business Days

Instant Refund

Anant Enterprise may offer Instant Refunds for eligible orders. An Instant Refund may be initiated shortly after successful pickup and verification of the returned product.

Eligibility Conditions

• The return request must qualify under applicable policies.
• The returned product must pass quality checks.
• The pickup must be successfully recorded in the system.
• Required refund details must be available and valid.
• The return must not require manual review.

Instant Refund May Not Be Available If:

• The return requires manual investigation.
• The product is reported missing.
• The product was not delivered.
• Tracking information is unavailable.
• Additional products were mistakenly returned.
• Technical issues prevent automated processing.
• Banking systems are temporarily unavailable.
• Incorrect bank account or UPI details are provided.

Anant Enterprise reserves the right to reject Instant Refund requests where fraud, abuse, policy violations or suspicious activities are detected.

Miscellaneous

All customer claims, return requests, exchange requests and refund requests shall be subject to review and approval by Anant Enterprise.

Anant Enterprise reserves the right to amend, modify, update or remove any portion of this Policy at any time without prior notice. Users are encouraged to review this Policy periodically for updates.

Contact Us

For any queries related to returns, exchanges or refunds, please contact:

Anant Enterprise
Email: support@tulyathreads.com
Customer Support: support@tulyathreads.com