Return & Refund Policy

At TULYA THREADS, we take immense pride in crafting certified, heirloom-quality Banarasi handloom products. If you are not completely enchanted with your purchase, we offer an effortless 7-day return and exchange policy.

1. Eligibility Criteria for Returns

To ensure a smooth return process, the product must satisfy the following conditions:

• Item must be unused, unwashed, unworn, and in original condition with all fabric tags and Silk Mark authenticity seals attached.
• Original luxury box packaging, invoices, and dust covers must be returned along with the parcel.
• Custom-stitched blouses or customized fall-pico alterations requested by the buyer are non-returnable unless defective.

2. Return & Exchange Process

1. Request: Contact our support via WhatsApp at +91 8299151821 or email support@tulyathreads.com with your Order ID and photo of the item.
2. Pickup: Once approved, our courier partner will pick up the item within 24-48 hours.
3. Quality Check & Refund: Upon receipt at our Varanasi warehouse, our weavers perform quality inspection, and the refund is processed within 3-5 business days.

3. Refund Timelines

• Prepaid Orders (UPI / Cards / NetBanking): Refund credited back to source account within 3 to 5 business days.
• Cash on Delivery (COD) Orders: Refund credited directly to your provided Bank Account (via NEFT/IMPS) or UPI ID within 2 to 4 business days.